With the chaos of 2020 which we have left behind us, it’s time to look forward to what we can expect from the next 12 months with all the hopes and positive aspects.

2020 was the whole unexpected year for everyone due to the pandemic, which also affected some market trends that were expected to be the best – however, they ended up the scoring average, whereas many other trends which were supposed to be under the average line are trending for being the best!

Here are some of the observations from the top marketers around the globe on which trends are on the rise in the next 12 months:

Digital business pivots may become permanent  – by Teddy Heidt, Founder of The Gauge Collective.

According to him, to gain customers’ trust you need to Diversify your social media activity in order to connect with more engaged users and this way enrich the user experience on your social profiles by leveraging shop, address, and other customers’ experiences and many more features that break down barriers towards purchasing from your company. With this in mind, the company has responded with the launch of its Instagram shop to complement its new eCommerce program.

Tirocchi, CMO and co-founder, Shapermint enlightened us with  – Social media will become a top channel for purchase, instead of just discovery.

As the social media platform is becoming more and more reliable since the platforms are being made so easy to operate and to connect with users. Social media is even providing the opportunity for e-commerce customers to buy the products without even making them hop from one platform to another creating a simple and seamless path to purchase. With the advancement in 2021, the retail brands will have to adapt to these platforms with new rules, as it has been adopted by Amazon in many ways.

Sherene Hilal, SVP, product marketing, and business operations, Bluecore, predicts that — Informed buyers want to buy from informed brands.

This as a whole says that one goes beyond the age of personalization and also entering into an age of personal e-commerce,  which means that the customers share their experience with the brand to reflect their preferences at any given moment. They expect brands to understand what they’ve bought in the past and help them to determine what they should buy next, based on all the data that they’ve consciously shared with them by engaging with their sites and channels. This in return helps the brands understand the information about their customers such as: what they need, and also when they want the product. This information is beneficial for both the customers and also the businesses.

Whereas we have Jim Kruger, Chief Marketing Officer, Veeam, and also he remarks the following: Virtual events started out of necessity, but are here to stay because of ROI and accessibility.

Due to the pandemic in 2020, many brands and companies went for virtual events which in return is the best practice to get in touch with the audiences. As with this virtual event scenario, they get to interact with entirely new audiences as virtual events are more accessible than in-person events. As these virtual events save the time of traveling, getting visas, booking tickets, finding the location of the events, and many other problems and many companies have found that this allows for higher attendance and more participation. That means lower costs for more people and a higher ROI. This seems like a good option for the companies that are restricted by the ongoing changes in the rules impacted by the pandemic and the strains it has put on their marketing budgets. In 2021 and beyond, virtual events will continue to be a popular route to engage with a broad set of customers as companies see the many benefits of online events.

And also in the opinion of Lisa Apolinski, president of 3 Dog Write Inc, Live interactions with virtual events. 

Due to the pandemic, many of the companies went for the live sessions with their audiences which in return gave them a positive approach towards their business gathering and further information about the audiences. Yes, there are complications with live events such as technical errors, but this could bring positive changes also such as the feeling of safety of attendees, ease of connection from anywhere in the world, and convenience from attending from one’s living room.

These are some of the top trends predicted for 2021.